Cancellation & Replacement Policy

1. Scope

This policy covers cancellation of paid plans and orders for ClipBoss, and replacement rules for our digital service. It applies with our User Agreement and Refund Policy.

2. Cancelling before payment is completed

If you created a payment invoice but have not completed payment, you may simply refrain from paying. Unpaid invoices expire automatically at the stated expiry time and do not charge you.

Do not send cryptocurrency after an invoice has expired; we may be unable to match or refund such transfers.

3. Cancelling after payment / stopping use

After a successful payment, the digital service is delivered by activating the plan and crediting tokens. Because delivery is immediate digital access, cancellation after confirmation does not automatically create a right to a money refund, except as described in the Refund Policy or required by law.

You may stop using the Service at any time. To request account deletion or to ask us to disable paid access going forward, email [email protected] from your account email.

Remaining unused tokens stay subject to the plan rules shown at purchase (including expiry or reset rules, if any). Partner accounts follow the partner agreement.

4. Recurring billing

Where a payment method supports recurring renewal and you have opted in, you may cancel future renewals by contacting us before the next billing date or via the in-product control if available. Cancellation of renewal stops future charges; it does not by itself refund the current period.

5. Replacement (digital remediation)

Physical replacement of goods does not apply.

• Completing delivery of plan access or tokens if payment succeeded but activation failed
• Retrying a failed generation step
• Crediting tokens for refundable generation failures according to product rules
• Support assistance to restore access after a verified account or billing issue

Digital remediation may include:

6. Timeframe to report issues

Report missing delivery, duplicate charges, or cancellation requests as soon as possible, and no later than 14 days after the payment or the incident (or longer if mandatory law requires), via the Contact Us page or email.

7. Contact

M K DEE TCH TECHNOLOGY SOLUTIONS

2nd floor, 80 Sheraton Street, Hurghada, Red Sea 84511, Egypt

Email: [email protected]