Refund Policy

1. Scope

This Refund Policy explains when ClipBoss may refund or credit payments for paid plans and related digital services. It applies together with our User Agreement (Terms) and Cancellation & Replacement Policy.

Because the Service is digital, there are no physical returns of goods.

2. General rule

Paid plans, token packs, and unused tokens are generally non-refundable once payment is confirmed, except where:

• required by applicable law
• we explicitly state otherwise for a specific offer
• we approve a refund or account credit under the cases below

Plan details and prices shown at checkout apply to that purchase.

3. Cases where we may refund or credit

• Duplicate or accidental double charge for the same invoice, after verification.
• Payment confirmed but plan/tokens not delivered due to our system error (we may complete delivery or refund).
• Failed generation steps that the product marks as refundable: related token debits may be returned to your token balance automatically or after support review (this is a token credit, not necessarily a money refund).
• Other cases required by consumer protection or payment-scheme rules applicable to your purchase.

4. Non-refundable items

• Tokens already consumed by generation, posting, or other billable operations
• Dissatisfaction with AI output quality alone (outputs are reviewed and used at your risk under the Terms)
• Cryptocurrency transfers sent to the wrong address, with the wrong amount, on the wrong network, or after invoice expiry, when we cannot match or recover the funds
• Partner-provisioned accounts governed by a separate partner agreement

5. How to request a refund

Email [email protected] within 14 days of the payment date (or longer if mandatory law requires). Include:

• Account email
• Payment date, amount, and method
• Invoice or payment reference / transaction hash / card receipt
• Reason for the request

We aim to respond within 2 business days and to decide within 14 days of receiving complete information.

6. How refunds are paid

Approved monetary refunds are returned to the original payment method whenever the payment provider and network allow it.

Card refunds typically appear within 7–15 business days after we submit the refund, depending on the card issuer.

Cryptocurrency refunds, when approved and technically feasible, are sent to a wallet address you confirm with us; blockchain fees and network delays may apply.

Token-balance credits are applied in your account and are not cash withdrawals.

7. Chargebacks

If you open a chargeback or dispute with your bank or card issuer, we may suspend access while we investigate and provide evidence of delivery of the digital service. Contact us first so we can help resolve the issue faster.

8. Contact

M K DEE TCH TECHNOLOGY SOLUTIONS

2nd floor, 80 Sheraton Street, Hurghada, Red Sea 84511, Egypt

Email: [email protected]